Sybase Desktop Manual de usuario descargar pdf (Pagina 184)

Appendix A

184 / iAnywhere Solutions, Inc.

Troubleshooting: Syncing

A key source of information that you can use to troubleshoot syncing

problems is your on-device sync log. This location of this file is:

■ Pocket PC OS device:

C:\Program Files\lotus\notes\data\pylon\<device name>\pylon

■ Palm OS device:

...<vendor name>\<username>\Pylon\pylon

Problems with first sync

T ab le A-3

Problems with your

first sync

Problem Possible cause/steps to take

Your first sync is unsuccessful.

The Pylon Sync Log shows

the error:

Pylon has an invalid license

Your license key is issued based on your

Lotus Notes user name. If you receive this

error during your first sync after installa-

tion, it usually means that the user name

you gave iAnywhere does not match your

actual Lotus Notes user name.

If you receive this error, do the following:

1. Open Lotus Notes

2. Confirm your Lotus Notes user name by

clicking File|Tools|User ID|Name.

3. See “Technical support” (page 22) for

instructions on how to get assistance

with this problem.

iAnywhere will issue you a new license key.

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Sybase Desktop Manual de usuario Pagina 184