Sybase Desktop Manual de usuario descargar pdf (Pagina 186)

Appendix A

186 / iAnywhere Solutions, Inc.

Other problems with syncing

T ab le A-4

Other problems with

syncing

Problem Possible cause/steps to take

Your sync is unsuccesful. The

Pylon Sync Log shows the

error:

Pylon has an invalid license

If you receive this error message unexpect-

edly (because you had been syncing fine up

until this point), it may indicate one of

three things:

■ Your Lotus Notes user name has

changed.

■ Your Pylon license number was

accidentally modified in your Pylon

Configuration database.

■ Your evaulation license has expired.

If you receive this error and it is not due to

an expired license, do the following:

1. Open Lotus Notes.

2. Confirm your Lotus Notes user name by

clicking File|Tools|User ID|Name.

3. If your Lotus Notes user name is

different from the user name you gave

iAnywhere, see “Technical support”

(page 22) for instructions on how to get

assistance with this problem. iAnywhere

will issue you a new license key.

4. If your Lotus Notes user name matches

the user name you gave iAnywhere,

check to make sure the license number

in your Pylon Configuration database

matches the license number you were

issued by iAnywhere. To open your

configuration database in Lotus Notes,

click File|Database|Open|Pylon

Configuration. Re-enter your license

number, save and close the database,

and try syncing again.

Your sync is unsuccessful. The

Pylon Sync Log shows the

error:

Server not responding

If your Lotus Notes mail file is on a server,

the server may be down. In this case, con-

tact your system administrator to determine

the status of the server.

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